However, you still have access to file transfer and other great features. If your device is unsupported, we are currently not able to provide you with this feature. What can I do to control my unsupported device? You can support us by reaching out to the manufacturer of your mobile device and let them know you want them to be compatible with TeamViewer.
To allow full remote control of a device, we need cooperation from the manufacturers themselves which we do not have for all manufacturers.Īs this does require the manufacturers support, we cannot simply commit to making this possible as we cannot do it alone. TeamViewer does not officially support custom ROMs.If you installed from our website but cannot control your device, it is not one of these AOSP devices and it cannot be modified to allow access. If you are running on AOSP it is best to download the app from our download page instead of the play store. This also occurs to some AOSP devices that may also be supported but you need to download from the website. There are a small number of devices that are on our supported manufacturers list that are supported but are unable to download the add-on from the Playstore.For devices not covered in this list, we offer the Universal Add-On for devices running the TeamViewer QuickSupport App and Android 7 (or newer)Ĭannot download Add on from the play store / AOSP.
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